Frequently Asked Questions

What is therapy?

Therapy provides a safe, non-judgemental environment which can help you to explore and gain insights into your problems. It can encourage you to see things from a different perspective and help you find the strength to cope with difficult events and feelings. The therapist will play a supportive role while you express your feelings, gain a greater understanding of your difficulties and equip you with skills to manage your problems which can improve your wellbeing.

Which issues can be dealt with in therapy?

Therapy can deal with a wide range of issues from the past as well as more recent difficulties. These may be everyday worries, relationship problems and difficulties at work, or more long-term psychological problems such as depression, anxiety, OCD or an eating disorder. Therapy can also act as a supportive role in coping with the loss of an important person in your life or helping you deal with a distressing event.

How do I get started?

When you are ready, the first step is to contact us via our online form with some information about the nature of your difficulties. If you and the therapist agree that a course of therapy might be helpful, we can arrange an initial assessment to discuss your difficulties in more detail and agree a treatment plan tailored to your needs.

What is an initial assessment?

An initial assessment is a 60 minute appointment. The assessment will explore your current difficulties, background history and ascertain the focus of therapy. Occasionally this may take two sessions depending on the level of complexity of the problem. Assessment sessions will be charged at the same rate as standard treatment sessions.

How many therapy sessions will I need?

Therapy is an individual process and will be tailored to your needs. The length of therapy will depend on the nature of the problem and your treatment goals. You may require a single session, short term work of between 6-8 sessions or longer term therapy. Our advised length of treatment will be discussed with you on your initial assessment.

What if I do not want to continue with therapy sessions?

Deciding to continue with therapy sessions is always your choice. If you do not wish to continue with your sessions we would appreciate it if you would let us know of your decision as soon as possible.

When and where are sessions held?

In response to the restrictions due to COVID-19, we are currently only offering sessions online via secure video link. Our preferred platforms are Zoom or Skype. We ask people to ensure they have a good Wi-Fi signal to enable smooth running of the session.

Business hours are dependent on therapist availability. For more details about which appointment times are offered by our therapists please click here. If therapists do not have any availability, you can be added to our waiting list.

How much do treatment sessions cost?

Please see here for details on session fees. Assessments will be charged at the same rate as normal treatment sessions. At the moment we are only accepting bank transfer. For individuals with health insurance there may be an additional fee. Payment is due on the day of the appointment.

What is your cancellation policy?

Appointments cancelled within 24 hours of the appointment time will be classed as late cancellations and you will be charged 50% of the session fee. Nonattendance to sessions will result in the full fee being applicable.  

Will my therapist be available to me in a crisis?

Your therapist will only be available to you at your appointment time. In your initial session you will be able to discuss what services are available to you in emergency. In general, this will be your GP, the Samaritans (116 123), or emergency services if needed. 

Will you write to my GP?

At your initial assessment appointment, we will take you through our Information Sharing Agreement document, which asks you to identify who you give us permission to share information with.  It is normal practice to send a brief discharge report to you when therapy is completed.  A copy of this report normally goes to your GP, unless you have made a request to us not to do so. Insurance referrals usually ask for an assessment, progress and discharge report to be provided on your behalf.  The information we share in these reports is on a need to know basis and we can discuss together if there is anything you don’t want us to include.

What is your Data Protection and Privacy policy?